Word formation
For questions 1-8, read the text below. Use the word given in capitals at the end of some of the lines to form a word that fits in the gap in the same line.
Mots de Base:
Few things are as universally 1. as standing in a queue. Yet researchers who study waiting have found that our 2. of how long we have waited often bears little relation to the time that has actually passed. One of the main factors is 3.: people who have no idea how long they will be kept waiting tend to overestimate the delay. 4. delays are particularly frustrating, which is why many airlines now give regular updates, even when there is little new to report. A sense of 5. also matters. Most people are surprisingly 6. of a long wait, provided everyone is served in the order they arrived; what they find hard to accept is someone pushing in. Businesses have learned to use these findings to their advantage. Mirrors beside lifts and screens in waiting rooms keep people 7., and they can make a wait seem 8. shorter.